Refund Policy

Refund Policy

Overview

BizRoc LLC, operating XtoBluesky.com, provides this refund policy for our migration services. We aim to be transparent about when refunds are available and how to request them.

Standard Refund Terms

Refunds are available for:

  • Failed migrations due to technical issues
  • Service interruptions before migration starts
  • Double charges or billing errors
  • Services not rendered

Non-Refundable Situations

Refunds are not provided for:

  • Completed migrations
  • Partial migrations due to platform limitations
  • User-caused interruptions
  • Changes in platform policies

Refund Process

To request a refund:

  1. Contact support within 48 hours of issue
  2. Provide order details and reason
  3. Document the specific problem
  4. Wait for review (up to 5 business days)

Partial Refunds

We may offer partial refunds when:

  • Migration is partially complete
  • Limited content was transferred
  • Service was partially delivered

Payment Provider Policies

  • Different payment methods have varying refund timeframes
  • Processing fees may be non-refundable
  • Currency conversion rates apply to international refunds

Special Circumstances

We consider special refund requests for:

  • Account security issues
  • Platform policy changes
  • Technical incompatibilities
  • Service outages

How to Request a Refund

Contact us at [email] with:

  • Order number
  • Username
  • Issue description
  • Preferred resolution

Processing Timeline

  • Review: 1-2 business days
  • Decision: 2-3 business days
  • Processing: 5-10 business days
  • Bank posting: 3-5 business days

Contact us at support@xtobluesky.com for refund inquiries.

Last Updated: February 13, 2025